Customer support is a core aspect of our business. You benefit from software that is regularly enhanced and updated through the input of users like you. By staying connected to the needs of our customers, we successfully enhance the capabilities of ABECAS Insight software and increase its value to our users.
Watch this video to learn what customers think of Argos support.
Whether installing our software on-premise or accessing it via a cloud subscription, all customers pay an ongoing maintenance and support fee.
This includes the following:
Your Maintenance and Support Subscription: What’s Included
Our subscription service provides 24/7 access to support via phone, email, and/or our customer portal. North American users have a toll-free number while International users have a local contact number.
With a mission of service, our industry experts guide you through the issues you are facing and our whole support team “owns the problem,” enabling you to call anyone and get a response.
Our response time is ½ of the industry standard!
We have escalation procedures in place for critical or urgent problems. On average, our support staff has over 8 years’ experience per person and some have been with us for over 20 years.
Updates or upgrades, available on a quarterly basis or as requested, are a part of your subscription service and provide you with the latest enhancements—as defined by our customers’ needs and our own knowledge of the latest technology.
When a custom feature or enhancement is added to ABECAS Insight at the request of one user, it is added to the core of our software and included in the next update for all customers. The same is true for custom enhancements you add.
The result? “Living” software that adapts to changing market needs.
Open a support ticket or check on the status of an open item from the convenient Customer Support portal. This always-available website and knowledge library also contains tips and tricks, answers to frequently asked questions, and downloadable video training sessions on specific subjects.
Whether you need a video training guide to create your own reports or an instruction document for a SQL 64-bit upgrade, you’ll find it here. This can be extremely valuable in helping new hires get up to speed quickly or refreshing your memory on that once-a-year task.
Our online knowledge library also includes documentation and other resources for all our software modules and interfaces.
Plus, every quarter before we release the latest version of ABECAS Insight, we post the documentation about the updates we’ve made so you can review them in advance.
Included in your Subscription service are email notifications of the latest information on known support issues for your operating environment. Argos staff keeps track of the latest Microsoft SQL patches, and advises you on how these SQL Updates will affect your operations.
You have a voice at Argos. In person or online, connecting with customers is of key importance to Argos. From site visits and focus groups to phone calls and surveys, we encourage your to discuss your business needs and ideas with our team members in customer support, product development, professional services, sales, and management. Webinars allow you to keep up-to-date with the latest product features and technologies, as well as to learn how to optimize your use of the software.
Every two years we invite customers to Converge, a biennial user conference for select FOG Software Group companies. In addition to meeting with Argos staff in person, we actively engage customers in product roadmapping discussions to prioritize future development. In addition to a wealth of training and refresher sessions and case studies, participants highly value the opportunity to network with other ABECAS Insight users.
Purchasing another company? Adding a new location? Focusing on process improvements? As your business needs change, it’s good to know that ABECAS Insight can change as well.
Our professional services team will work with you to understand your objectives and to customize ABECAS Insight to your needs. Whether that involves
- Developing new features
- Implementing changes
- Customizing screens or processes
- Evaluating modules or APIs
- Updating to the latest version
Argos0 consultants have deep expertise in our software as well as in business operations and current and emerging technologies. We’ll work with you every step of the way to ensure your project is delivered on time, on budget, and to your satisfaction.
Bring our experience in operations, logistics, and general management best practices to your projects with Argos Professional Services consulting.