Argos Software frequently asked questions

Yes. Anyone on the support team can help you and start the process, though your question may be escalated to the specialist best suited to it. Support and programming work side by side, so even program issues can be addressed quickly.

Enter the request over the web in the Help Center, or email it to support@argosoftware.com. Include as much documentation as you can: it is kept with your request. Where it helps, the team logs on to your system to review and resolve the issue with you.

Yes, over the web, on site or in Argos offices. Web training works well for specific processes, and on-site training suits broader sessions with several people. Customers also get the Knowledge Library of video training sessions, webinars and how-to documents.

Argos network engineers first work with you to specify your network requirements. An implementation planning workshop then begins configuring the system to your processes, trains your administrator, defines data conversion and trains the trainer. The team then works with your staff on each functional area, with a mix of on-site and web sessions tailored to your team.

Argos prefers to start with a discovery session where it learns your business, requirements and processes. A general presentation of the software can follow as a basis for questions, and the presentation process is flexible to your needs.

Yes. Argos exchanges data with other software by automatic export or import, and the best method depends on what your other applications support. Once Argos understands your requirements, it proposes how to connect them.

Assign the trading partner on customer, consignee and carrier records, with EDI ID and location codes on consignees, then exchange EDI with each partner on a schedule over FTP, email, shared folders or a network provider.

Yes. One web screen covers receipts, shipments and adjustments, with scheduling, transportation, labor and, once a transaction is completed, charges tabs. Each transaction moves through Plan, Future, Pending, Ready and Completed stages.

Your own team designs dashboards of charts and grids in a browser designer, on named data sources it defines. Each dashboard is placed on the menus of the modules and roles that use it, and users open it view only.

Ongoing support from the Argos technical team and updates to the software.

Argos defines the requirement with you and adds the functionality to the system, as a configuration choice, a new program on the menu or an embedded script. The addition becomes part of the system Argos maintains, so it is never left as an orphan.