Professional services
Implementation, training and consulting from the Argos team
Whether you are installing Argos for the first time, moving to the latest update or redesigning how your operation works, Argos professional services work with you every step of the way.
Argos services for every stage
Argos professional services plan the rollout, set up the software, train your people and adapt Argos as your business changes.
Planning and implementation
Each implementation is designed around your requirements, from the transition plan to installation, setup and testing.
See the implementation methodProject management
A Project Coordinator is your main contact with Argos programming and support staff, and every request you make becomes part of the plan.
How projects runUser training
Train-the-trainer or end user sessions, at Argos facilities or at your location, with review sessions as your setup progresses.
Training and go-liveSupport and updates
After go-live, Argos support gives you the help desk, software updates and the Help Center.
Customer support
Argos project management keeps the rollout on plan
Every new customer is assigned a Project Coordinator who works with you to meet your implementation dates and objectives. The coordinator is your main contact with the Argos programming and support staff, so each request you make becomes part of the plan.
On a schedule you agree together, Management Progress Reviews check the project: from regular Account Manager check ups to an on-site or remote review of your data input, a documented list of go-live issues and, where it is needed, a revision of the original transition plan.
Consulting as your business changes
- Purchasing another company, adding a new location or focusing on process improvements: the software can change with your business.
- Developing new features and implementing changes to fit how you work.
- Customizing screens or processes for your teams.
- Evaluating modules or APIs before you add them.
- Updating to the latest version of Argos.
Consultants who know the software and the operation
The Argos professional services team works with you to understand your objectives and customize the software to your needs. Argos consultants bring deep expertise in the software, in business operations and in current and emerging technologies, along with operations, logistics and general management best practices.
When Argos builds a feature at one customer's request, it goes into the core of the software and ships in the next update for every customer. That reduces the risk of having to stay on an old version of the software.
Argos professional services questions
Straight answers, drawn from what the software does today.
What services does Argos offer?
Argos professional services cover planning, implementation, project management, setup and user training, and consulting. Ongoing support and regular software updates come from Argos customer support.
Who manages my Argos implementation?
Each new customer is assigned a Project Coordinator, who is your main contact with the Argos programming and support staff and works with you to meet your implementation dates and objectives.
Can Argos customize the software after go-live?
Yes. The professional services team can develop new features, implement changes, customize screens or processes, evaluate modules or APIs, and update you to the latest version.
Where do current customers get support?
Current customers use the help desk and the customer portal. See the customer support page for how to reach the support team.
For current customers
Plan your Argos rollout
See how Argos fits your operation and how the professional services team takes you from plan to go-live.