Implementation
Argos software implementation, built around your operation
No two businesses are alike, so each Argos implementation is designed around your requirements. A Project Coordinator works with you from the transition plan through installation, setup, training and go-live.
Key elements of your implementation
Each new customer is assigned a Project Coordinator who works with you to meet your implementation dates and objectives. The Project Coordinator is your main contact with the Argos programming and support staff, so each of your requests becomes part of the plan. This is how Argos project management works.
Before training starts, Argos already has a basic understanding of what you need, based on your transition plan. The Argos Systems Administrator sets it with your local hardware people, during an online visit, or with the Argos Support and Installation Manager.
- A Project Coordinator as your main contact with Argos programming and support staff.
- A transition plan agreed before training begins.
- Management Progress Reviews on a schedule you agree together, from Account Manager check ups to an on-site or remote review of your data input, go-live issues and the transition plan.
Main steps to implement Argos
From the first plan to life after go-live.
Plan the transition
Your transition plan sets out what you need, agreed with the Argos Systems Administrator and your team before training starts.
Prepare and configure hardware
Many IT departments download and run the installation themselves using Argos guidelines. For others, Argos helps decide staffing levels, the skills of existing staff and the best path of training.
Install, configure and test
Argos is configured to your needs (security, data dictionary, profiles, codes, user defined terminology and end user screens), then tested for accuracy in a test drive of your business against your Business Success Criteria.
Train your users
Training at train-the-trainer level or for end users, as you prefer, held at Argos facilities or at your location.
Review and go live
Additional training and review sessions follow as setup progresses. An on-site visit before go-live cements the use of the system, handles operational issues in real time and validates your procedures.
Support after go-live
Argos support continues with the help desk and regular updates, and your project coordinator can offer insight into the data you build up.
After implementation, Argos stays with you
Going live does not end the work together. Argos support continues with the help desk and regular updates, and you keep access to the Argos professional services consultants.
As your market and your customers' needs change, the consultants can customize the software to meet them. When Argos creates new features for customers, they are added to the base software and included in the next update, which reduces the risk of having to stay on an old version and keeps updating simple.
Implementation, training and consulting servicesCustomer support
Argos implementation questions
Straight answers, drawn from what the software does today.
Who manages my Argos implementation?
A Project Coordinator is assigned to each new customer. The coordinator works with you to meet your implementation dates and objectives and is your main contact with the Argos programming and support staff.
Can our IT team handle the installation?
Yes. Many customers have an IT department that downloads and installs the software using the guidelines Argos provides. Argos also offers services for teams that want help with hardware configuration, staffing and the training path.
How is training delivered?
Training is held at train-the-trainer level or for end users, as you prefer, at Argos facilities or at your location, with additional training and review sessions as your setup progresses.
Start planning your implementation
See how Argos fits your operation and talk through what an implementation looks like for you.