We offer Support Services
at various levels,
but do not provide
on-demand support.
Users must subscribe to our Subscription Service
to gain access to the many available features
Your subscription service includes two essential components:
- ABECAS upgrades, incorporating technological advances and functional enhancements.
- Assistance with problems and questions about how to perform functions. This is normally telephone support, although it could be by email or submitted online.
The subscription service also offers access to training materials; ‘how to’ documents, webinars… Support in this subscription is provided for specific questions that relate to the software. This might be a setup issue, a program issue, or related to a defect in the software.
Support takes many forms:
Operational Support
Often you know what you want to accomplish, but need help answering the questions on the screen or identifying which screen (program) you should be using.
Conceptual Support
Helps you understand how the system is structured and how to achieve what is needed.
Mechanical Support
Support staff can directly assist with some of these issues, but often will direct you to your hardware/network specialist to actually solve the problem.
Trouble-Shooting Support
Sometimes we can come across situations that will require both you and Argos Software team to work together to diagnose and fix the issues.
Network or Hardware Support
Is normally performed by customers through their IT department, or outside consultants. Support of network related issues will be provided through your subscription when ABECAS Insight causes a network issue or if there are network questions that relate directly to the satisfactory operation of ABECAS.
