Customer support
Argos customer support and help desk
Reach the Argos help desk by phone, email or the Help Center. Argos support also covers software updates, the knowledge library and support notices.
Contact Argos support
Use the channel that suits the problem. Every channel reaches the same support team.
Call the help desk
559-227-1000, option 5. North American users have a toll-free number; international users have a local number.
Call supportHelp Center
Open a support ticket, check the status of an open item and search the knowledge library.
Open the Help CenterEmail support
No account yet? Email the support team and they will set you up.
support@argosoftware.com
What Argos support includes
- Help desk support by phone, email and the customer portal, with escalation for critical or urgent problems.
- Software updates and upgrades with the latest enhancements.
- A support portal and knowledge library with documentation for every module and interface, answers to common questions and video training.
- Email support notices on known issues for your operating environment, including Microsoft SQL patches and how they affect your system.
- User events and webinars to learn new features and talk through your business needs with the Argos team.
One support team owns the problem
Argos customer service works as one team: whoever you reach takes ownership of the problem, so you can call anyone and get a response. The team guides you through the issue with knowledge of both the software and the operation it runs.
Software that improves with every customer
When Argos adds a feature or enhancement at one customer's request, it goes into the core of the software and ships in the next update for every customer. The same holds for enhancements you commission.
Before each new version, the documentation of what changed is posted to the support portal so you can review it in advance.
Argos help desk questions
Straight answers, drawn from what the software does today.
How do I contact Argos customer support?
Call the help desk at 559-227-1000, option 5, open a ticket in the Help Center, or sign in to the Client Portal. If you do not have an account yet, email support@argosoftware.com.
Where can I find the Argos user documentation?
The support portal's knowledge library holds the documentation for every Argos module and interface, answers to frequently asked questions and video training sessions.
Are software updates included in support?
Yes. Updates and upgrades with the latest enhancements are part of Argos support, and the documentation of each update is posted to the portal before it ships.
Not an Argos customer yet?
See how growers, warehouses, 3PLs and carriers run on Argos, with a guided walkthrough from the Argos team.