Your subscription service includes two essential components:
- ABECAS upgrades, incorporating technological advances and functional enhancements.
- Assistance with problems and questions about how to perform functions. This is normally telephone support, although it could be by email or submitted online.
The subscription service also offers access to training materials; ‘how to’ documents, webinars… Support in this subscription is provided for specific questions that relate to the software. This might be a setup issue, a program issue, or related to a defect in the software.