Providing support to our partners is core to our business philosophy.
Our resources are exclusively dedicated to serve our subscription service partners.
Our standard Subscription service allows our North American users to call us toll-free at any time from 6:00 am till 5:00 pm PST on business days. Our premium Subscription services include 24/7 support. Occasionally, we all work outside of normal business hours. With a mission of service, our industry experts guide you through the issues you are facing and our whole support team “owns the problem”, enabling you to call anyone and get a response.
Our response time is ½ of the industry standard!
We have escalation procedures in place for critical or urgent problems. On average, our support staff has over 8 years’ experience per person and some have been with us for over 20 years. 24/7 support is available as a billable service for those North American users not on our ‘premium Subscription service’.
For our international users, 24/7 support is offered via a local contact number.
Upgrades, available on a quarterly basis or as requested, are a part of your subscription service and provide you with the latest enhancements (as defined by our customer’s needs and our own knowledge of the latest technology). ABECAS Insight is a “living product”; when we add custom features for one client – it is added to the core of our software. You get exactly what others in your industry have requested, plus what we know are the latest advances in technology to serve your industry! Any enhancements you add to your software program are added to the core software program.
Self-help and training material may be accessed through our support site. Whether you need a video training guide to creating your own reports or an instruction document for a SQL 64 bit upgrade, you’ll find it here. This can be hugely valuable in helping new hires get up to speed or refreshing your memory on that once-a-year task.