Argos Software offers support Services at various levels, but does not provide on-demand support. Users must subscribe to our Subscription Service to gain access to the many available features.
Billing for customer subscription service includes two components. The first is ABECAS version upgrades, incorporating technological advances and functional enhancements. The second component is assistance with problems and questions about how to perform functions. This is normally telephone support, although it could be by email or submitted online.

Support (as part of your subscription) is provided for specific questions that relate to the software. Support is also provided if the software is not functioning correctly. This may be a setup issue that support can help with or a program problem/issue. Discussions relating to a defect in the software are all classified as support.

Support takes many forms:

• Conceptual Support – Helps you understand how the system is structured and how to achieve what is needed.
• Operational Support – Often you know what you want to accomplish, but need help answering the questions on the screen or identifying which screen (program) you should be using.
• Mechanical Support – Support staff can directly assist with some of these issues, but often will direct you to your hardware/network specialist to actually solve the problem.
• Trouble-Shooting Support – There are issues that will require both of us work together to diagnose and fix the situation.
• Network or Hardware Support is normally performed by customers through their IT department, or outside consultants. Support of network related issues will be provided through your subscription when ABECAS Insight causes a network issue or if there are network questions that relate directly to the satisfactory operation of ABECAS.

Your subscription service also offers access to training materials; ‘how to’ documents, webinars etc.