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Providing support to our partners is core to our business philosophy. Argos does not offer on-demand support. Our resources are exclusively dedicated to serve our subscription service partners. Help Desk Our standard Subscription service allows our North American users to call us toll-free at any time from 5:00 am till 5:00 pm PST on business days. Our premium Subscription services includes 24/7 support. With a mission of service, our industry experts guide you through the issues you are facing and our whole support team "owns the problem", enabling you to call anyone and get a response. Our response time is ½ of the industry standard! We have escalation procedures in place for critical or urgent problems. On average, our support staff has over 8 years’ experience per person and some have been with us for over 20 years. 24/7 support is available as a billable service for those North American users not on our ‘premium Subscription service’. For our international users, 24/7 support is offered via a local contact number. Upgrades Upgrades, available on a quarterly basis or as requested, are a part of your subscription service and provide you with the latest enhancements (as defined by our customer's needs and our own knowledge of the latest technology). ABECAS Insight is a "living product"; when we add custom features for one client - it is added to the core of our software. You get exactly what others in your industry have requested, plus what we know are the latest advances in technology to serve your industry! Any enhancements you add to your software program are added to the core software program…never an issue with upgrading because you have customized your software! 24x7 Support Occasionally, we all work out-side of normal business hours. If you experience program issues, support or training issues, or hardware issues, our programmers, support experts or our systems personnel are available to you. This option is outside our standard support contract and is an additional fee-based service for our users not on our ‘premium’ subscription service. 24x7 support is offered as an included service to all our international partners and premium service members, accessed through a dedicated local direct line to a senior support technician. Knowledge Library Self-help and training material may be accessed through our support site. Whether you need a video training guide to creating your own reports or an instruction document for a SQL 64 bit upgrade you’ll find it here. This can be hugely valuable in helping new hires get up to speed or refreshing your memory on that once-a-year task. Premium Subscription Service Offered to those users with unique needs, the service offers 24x7 help desk support, manned by skilled and knowledgeable, senior technicians along with numerous other benefits:
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